Terms and Conditions

Customer Care

If you have any questions, feedback or issues with your order please contact ACADEMIC DRESS HIRE customer service at:

Phone: 07 858 5628

Our customer service department will endeavour to respond to your enquiry within 2 working days.

If you cannot get through to us through the phone number please feel free to email us and we will get back to you as soon as we can acdemic.dress@waikato.ac.nz
Security & Privacy
Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority. Our DPS security system encodes your credit card and contact details to ensure its safe transfer.
All payments are processed via a secure payment gateway operated by ANZ.
We understand and respect our customers need for privacy. Therefore you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your hire or purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list you may unsubscribe at any time.

Once payment is received and confirmed, your order is reserved. All hire stock must be collected during notified periods unless agreed otherwise.
Stock Control
We make every effort to ensure that all products ordered are in stock. Our inventory is checked daily for out of stock or limited quantity items. Out of stock items are quickly removed from the web site, giving you the most up-to-date information. In some cases, it may be possible that an item that was in stock when you placed your order may be out of stock by the time your order is processed. In these cases, you will be notified via e-mail by a customer service representative and given the option of a credit note or full refund.
Payment Options
Below are the methods ACADEMIC DRESS HIRE accepts through our secure online checkout system.
  • Visa
  • Mastercard
We also ACCEPT online bank transfers. Customers can pay by EFTPOS and cash payment at our office during business hours.
Returns Policy

Please choose your purchase carefully as we do not provide a refund if you change your mind. Exchanges must be returned and exchanged within 10 days of the original purchase date. Credit will be issued if an exchange in size or colour cannot be made due to stock levels.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. All faulty goods must be sent back to Head office for assessment before exchanges, credit notes or refunds are issued.
All other return postage is at the customer’s expense.
The original receipt must be provided for ANY returned garments as proof of purchase.

If you have a return please email us at academic.dress@waikato.ac.nz or a returns form, duly complete, and return to us with the product to the following address:

21 Ruakura Road
Force Majeure

Should any case beyond the control of ACADEMIC DRESS HIRE, but not limited to, any order of government or other authority, strike, lockout, labour dispute, delays in transit, difficulty in procuring components, embargo, accident, emergency, act of God, or other contingency, interfere with the delivery by ACADEMIC DRESS HIRE, or with the performance by ACADEMIC DRESS HIRE of any of its obligation under these Terms, ACADEMIC DRESS HIRE shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel and shall not be liable to the Buyer in any respect.
All orders placed with ACADEMIC DRESS HIRE are subject to a minimum 20% administration charge in the event of cancellation at any point previous to delivery. Cancellation of the Goods in writing is required with a minimum of 48hours (during working days Monday-Friday) before delivery time as stated on the order. ACADEMIC DRESS HIRE reserves the right to charge the Buyer in full for any order cancelled within this time frame.
Hire Regalia - Additional Terms and Conditions
 ACADEMIC DRESS HIRE agrees to lease the property described in the invoice/contract to the HIRER on the following terms and conditions.
The HIRER acknowledges that in any case of default of these terms and conditions ACADEMIC DRESS HIRE may require the services of a debt collection agency at the HIRERs cost.
The property that the HIRER takes possession of, as detailed in the invoice/contract is owned by ACADEMIC DRESS HIRE.
The HIRER has examined the property and acknowledges that the property is received in good condition and is safe and suitable for its intended use.

ACADEMIC DRESS HIRE will not be liable in any way in respect of any claim made against the HIRER for any damage caused by the HIRERs use of the property.

ACADEMIC DRESS HIRE will not be liable to the HIRER or any third party for any damage or loss resulting from any defect, failure, or breakdown in the property from any cause. Such cause presumes an absence of any negligence on the part of ACADEMIC DRESS HIRE.
The HIRER agrees to return the property to ACADEMIC DRESS HIRE in the same condition as received, fair wear and tear accepted, on the return date detailed in the invoice/contract. Unless the invoice/contract is amended to state otherwise, the HIRER will return the property to ACADEMIC DRESS HIRE at its premises noted in the invoice/contract. ACADEMIC DRESS HIRE reserves the right to demand immediate return of the property on any breach of these terms and conditions. ACADEMIC DRESS HIRE reserves the right to charge additional hire time if the property is not returned by the specified date. The HIRER agrees not to use the property in violation of any law, statue or regulation. The laws of New Zealand apply.
If the property is retained beyond the return date, without the express written permission of ACADEMIC DRESS HIRE, the HIRER renders him or herself liable to arrest for conversion or theft. ACADEMIC DRESS HIRE reserves the right to sue for the breach of the bailment conditions set out in the invoice/contract.
The HIRER agrees to pay ACADEMIC DRESS HIRE the fee, and a bond if that applies, by the due date set out in the invoice/contract.
The HIRER agrees that he or she will retain possession and control of the property throughout the period of hire.
The HIRER agrees that he or she is liable to ACADEMIC DRESS HIRE for any loss of property, or part of the property, and may be required to meet the replacement cost of the property.
ACADEMIC DRESS HIRE reserves the right to retain a cancellation fee on any cancelled bookings.

We are unable to refund any donations made to the WAIKATO GRADUATE WOMEN CHARITABLE TRUST.
We reserve the right to alter and/or add to our hire terms and conditions as required. Any amendments to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The hirer is responsible for ensuring that they are aware of the latest terms and conditions and that hire of any items is an acknowledgment by the hirer of our terms and conditions as amended.
The terms and conditions on this website are the terms on which ACADEMIC DRESS HIRE offers the hire of regalia. In hiring any items of regalia the hirer accepts these terms and conditions. If the hirer does not accept these terms and conditions they must not proceed with the hire.
ACADEMIC DRESS HIRE guarantees that we will NOT provide any of the hirers personal information to third parties without prior consent and knowledge.

Visit Our Shop

534 Anglesea St

Address for parcels:

21 Harwood St

Contact Us

P:  027 684 7788
​E: admin@academicdress.co.nz